Refund Policy

Refund Policy

Last Updated: January 1, 2026

At Course Hub Online, we are committed to your satisfaction. This Refund Policy outlines the conditions under which refunds are granted for our courses and services.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 14 days of your purchase date. To be eligible for a refund:

  • The refund request must be made within 14 days of the original purchase date
  • You must not have completed more than 30 percent of the course content
  • You must not have received a certificate of completion
  • The course must have been purchased directly from Course Hub Online

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected] or call +1 780-720-7892
  2. Provide your order number and the email address associated with your account
  3. Briefly explain the reason for your refund request (optional but helpful)
  4. Our team will review your request within 2-3 business days

3. Refund Processing Time

Once your refund request is approved:

  • Refunds will be processed within 5-7 business days
  • The refund will be credited to the original payment method used for the purchase
  • Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
  • You will receive an email confirmation once the refund has been processed

4. Exceptions to the Refund Policy

The following situations are not eligible for refunds:

  • Refund requests made after 14 days from the purchase date
  • Courses where more than 30 percent of the content has been completed
  • Certificates of completion that have already been issued
  • Promotional or discounted courses purchased during special sales (unless otherwise stated)
  • Gift purchases made by third parties
  • Courses purchased through third-party platforms or affiliates

5. Partial Refunds

We do not offer partial refunds for courses. If you are not satisfied with a course, you may request a full refund within the eligible timeframe as outlined above.

6. Course Access After Refund

Once a refund is processed, your access to the course materials will be immediately revoked. You will no longer be able to view course content, download materials, or access any related resources.

7. Technical Issues

If you experience technical difficulties that prevent you from accessing course content, please contact our support team immediately. We will work to resolve the issue promptly. If we are unable to resolve technical problems within a reasonable timeframe, we may extend your refund eligibility period or provide alternative solutions.

8. Subscription and Membership Refunds

If we offer subscription-based services or memberships in the future:

  • Subscription refunds will follow the same 14-day policy
  • Subscriptions must be cancelled before the next billing cycle to avoid charges
  • Refunds will not be provided for partial subscription periods

9. Modification of Course Content

We reserve the right to modify, update, or discontinue courses at any time. If significant changes are made to a course you have purchased, you may be eligible for a refund regardless of the 14-day window, at our discretion.

10. Fraudulent Activity

Course Hub Online reserves the right to refuse or revoke refunds in cases of suspected fraudulent activity, abuse of the refund policy, or violation of our Terms and Conditions.

11. Contact Us About Refunds

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Course Hub Online
18316 66 Ave NW
Edmonton, AB T5T 1Z2
Canada
Email: [email protected]
Phone: +1 780-720-7892
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM MST

We appreciate your business and are committed to ensuring your satisfaction with our courses and services.